Refund & Return Policy

Muskarabia Dubai

Return & Refund Policy

We want you to be completely satisfied with your purchase. Please review our policy below.

1
Returns

We are committed to providing high-quality products and ensuring customer satisfaction. If, for any reason, you are not satisfied with your purchase, you may request a return within 7 days of delivery.

Once your return request is approved and the product is received and inspected, we will notify you of your refund status. If approved, the refund will be processed within 3–7 business days through your original payment method.

 ⏱ Processing time may vary by bank

2
Order Cancellation Policy

You may cancel your order only if it has not been shipped yet.

  • If the order is prepaid via credit card or net banking, a full refund will be issued if the order has not been dispatched.
  • Once the order has been shipped, cancellations will no longer be possible, and you will need to proceed with a return after receiving the product.

Please allow 24-48hs for the refund to be processed and credited to your bank account, once eligibility is confirmed.

4
Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same product, please contact our support team directly.

5
Return request process

To request a return or refund, contact us with the following details and our team will guide you through the process:

1
Your order number
2
Product name
3
Photos of the damaged product (if applicable)